Went above and beyond to cater to our alcohol and pork free diets, as well as my nut allergy. Mihail was particularly helpful and attentive in providing us with the highest level of customer service. " "Took my wife to the Dorchester for her birthday and had a truly wonderful experience. We had breakfast in the morning where the menu carried a range of options where we chose the 42 breakfast which was very nice. There is a tablet in the room that covers every facility in the room & how to explore London, there is an error where it states there is a TV in the bathroom which is incorrect. Only improvement would be firmer pillows in the very large bed. On arrival in our room the hotel provided a free cake to celebrate our anniversary & bring us 2 glasses of Champagne which was a really special touch we very much appreciated □ The room is spacious with everything needed to ensure your stay is as expected. Thankyou so much to the entire team, we are big fans :)" "Booked for 1 night to celebrate our wedding anniversary which didn't dissapoint, wonderful welcome by Katie on arrival who informed us our room wasn't ready but gave us the option to spend time in the spa while waiting, my wife had a swedish body massage which was very good while I spent some time in the pool & spa facilities where we were offered drinks which were very nice. Can't say thankyou enough to Craige who right from his email before we even arrived, right throughout our 3 days couldnt do enough and was so friendly and helpful Winston - clearly the best cocktail maker ever - simply outstanding and fun! The Bar and the Restaurant - The bar is just amazing, relaxed and upbeat at the same time - super relaxing decor, not over busy, great service and food to die for, we almost cancelled our reservation at CUT, the food in the bar looked so good - we didn't, we just ate in the bar the next day! CUT was also outstanding, and the staff there again, door staff, waiting staff - everyone was so accommodating and the food obviously amazing The rooms - we were lucky enough to be upgraded, but WOW, what a room and the butler service, well, where to start, we felt like royalty the whole weekend. Every member of staff we came into contact with was simply exceptional. The team - firstly the staff, we were made to feel like the only guests in the hotel, throughout our whole stay. The Dorchester is too stuffy for us, so this is the perfect compliment. I honestly can't recommend this hotel highly enough, it is our new favourite in London, it is the quality you would expect from a Dorchester but in a modern way. "We stay in many luxury hotels around the world and I am going to struggle for words to describe how incredible this hotel is.
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